Hello Fellow TL Owners,
The Treasure Lake Board of Directors is currently accepting applications for General Manager. The deadline for receiving resumes has been extended to May 31st, 2024.
The updated GM job description has been finalized today and has been sent to all “Applicants” that have expressed interest along with an Employee Handbook (10-23).
The BOD will be posting this opening on numerous electronic sites as well as other locations to seek the best qualified knowledgeable and qualified applicants.
If you have any questions, please reach out to any BOD member.
TL Board of Directors
Treasure Lake General Manager Job Description
– In Beautiful Branson, Missouri
Job Summary: We are seeking an energetic and experienced General Manager to oversee the daily operations of a family-focused campground, which includes campsites, cabins, and rental houses along with several departments such as maintenance, security, pools and aquatics, activities, housekeeping, retail, food, and office/reservations. The General Manager will be responsible for ensuring the smooth and efficient running of the campground while providing exceptional customer service.
The ideal candidate will be a natural leader, able to motivate and manage a diverse team of staff members, provide exceptional customer service to owners, with a focus on maximizing revenue growth.
Key Responsibilities:
• Oversee and manage all aspects of campground operations, including staff management, financial management, guest services, and facilities maintenance. (With BOD)
• Develop and implement policies and procedures for each department to ensure efficient and effective operations and owner satisfaction. (With BOD)
• Hire, train, and manage all department heads, ensuring they have the tools and resources necessary to succeed. (BOD approval for all management positions)
• Work closely with the office team to ensure compliance with company standards and regulations. (City of Branson and to enforce the TL restrictions, by-laws and rules of TL)
• Continuously monitor and evaluate campground operations to ensure the highest level of guest satisfaction, employee morale, and profitability.
• Ensure a safe and secure environment for owners and staff by implementing and maintaining proper security protocols and emergency procedures.
• Manage the budget and financial performance of the resort, including forecasting and budgeting, monitoring expenses, and developing and implementing strategies to improve revenue and profitability in all departments including a five-year plan.
• Maintain positive relationships with local community leaders, vendors, and partners to ensure a seamless operation and mutually beneficial partnerships.
• Ensure compliance with all local, state, and federal laws and regulations pertaining to the operation of a campground.
• All other responsibilities related to managerial duties, but not listed.
Qualifications:
• Minimum of 5 years in a management position. Hospitality, Hotel, and RV Resort Management is helpful, but not required
• Project/Construction Management experience preferred
• Ability to work long hours and weekends
• Ability to be on call 24 hours a day during occasional periods
• Excellent customer service, communication, and problem-solving skills
• Excellent interpersonal, motivational, and writing skills
• Must be able to work in a fast-paced office environment and perform physical duties of those they supervise
• Must have valid driver’s license.
• Personable, enjoy working with children/people
• Must acquire and maintain necessary licenses and permits needed for the operations of the park, paid and reimbursed by the company.
• Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple projects simultaneously.
• Proficiency in software including but not limited to: Google Sheets and Excel
• High level understanding of theming, entertainment, and recreation programming
• Must submit to and pass a drug screening and background check.
If you are an experienced and enthusiastic General Manager who is passionate about providing exceptional guest service, managing a diverse team of staff members, and ensuring the efficient operation of a family campground, we encourage you to apply for this exciting opportunity.
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